Box Shop Refund Policy

You have a right to cancel your order and request a refund.

To be considered for a full refund you must notify us by phone or email (see below) within 14 days of the date of purchase, and must return the goods to us within 28 days of the date of purchase.

Please advise us of your name & address, the date purchased and the reason for your return. It would be helpful if you were able to provide us with your email receipt.

It is your responsibility to return the goods to our store address at your expense.

Assuming the goods are received within 28 days of purchase and are in a saleable condition, a refund will be processed for the full sum paid within 14 days of receiving them.

In the event that you purchased multiple items but do not return all of them, the refund amount will be calculated according to the number and value of the items returned.

If you had purchased items for delivery, the delivery charge element of the transaction will not be refunded.

The refund will be made to the card used for the original purchase. If we are unable to refund to this card (due to expiry, closure of account, etc.) we will contact you by email requesting bank account details for us to make a bank transfer to your bank account.

If any goods returned are not in a condition that we feel can be reasonably sold to another customer, we will advise you by email that your refund will not be processed. In that event you may wish to keep the goods.

Your consumer rights are not affected.