Frequently asked questions about Self Storage

Do I pay weekly or monthly?

We invoice customers monthly in advance, each calendar month which works out to be 12 invoices per year (some storage companies charge 4 weekly which works out to be 13 payments per year). However, we only ask for 14 days notice when you vacate your room and we refund to you any unused storage and insurance charge back to the day you vacate.

How can I pay for my storage?

Our preferred method of payment for ongoing charges is Direct Debit, however we can also accept payment by credit/debit card, bank transfer or cash by arrangement.  For your initial payment we do not accept cash.

How often can I have access to my goods and how much does it cost for access?

We offer FREE unlimited 24 hour access to your goods 7 days a week 365 days a year, so you can add to or remove items from your storage room whenever you require.

Do I have to book a room?

No, you can fill in your storage contract today and move in immediately. However to be guaranteed a room of a specific size on arrival, it is advisable to reserve your room in advance.

Can I move in today?

Yes, a member of our team will fill in our simple storage contract with you, and then you can move your goods in straight away. You will need to bring with you a suitable proof of identity (a passport); proof of address (a utility bill); and a means of payment.

What are your opening hours?

Office Hours

Monday 8.30am - 5.30pm
Tuesday 8.30am - 5.30pm
Wednesday 8.30am - 6.30pm
Thursday 8.30am - 5.30pm
Friday 8.30am - 5.30pm
Saturday 9.00am - 5.00pm
Sunday Closed
Bank Hols Varies - see local information

Customer Access 24/7/365

Are there any limitations on access?

When you become a Viking Self Storage customer you decide the access times you need. If you need to change this, just give us a call.

How do I get my goods to you?

You can bring your goods in your own vehicle, if you have enough space. We have ample secure car parking and large loading/unloading areas. Alternatively, we can put you in touch with local van hire/removal companies who offer our customers preferential rates, and they can help with your transportation.

What is the smallest room you have available?

Our smallest units are one metre cubed lockers (1m x 1m x 1m). Our walk-in storage rooms start from 10 sq. ft.

Can I transfer to another room if I find I have too much or too little space?

You are welcome to move to another size room at any time, up or down and as often as you see necessary.

What is the minimum time I can store with you?

Our minimum storage period is 14 days.

Once I have a room how long can I stay?

You are welcome to stay for 2 weeks, a month, 2 years - or for as long as you require.

Do you do removals/van hire?

We work together with both a removals company as well as a van/car hire company. Booking them through us results in a discounted rate. We only work with companies we thoroughly recommend and who are our trusted partners.

Are the storage rooms heated?

Our rooms are not heated. However, the temperature within our stores is ambient, notwithstanding the season. Our modern buildings are very well insulated so that our stores are never too hot or cold.

Where can I find a copy of your Terms & Conditions?

To view & download a copy of our Terms & Conditions please click here

What sort of security do you have?

  • 24 hour Digital CCTV located both inside and outside the main building, monitoring all entrances and exits.
  • Top of the range alarm systems for the building and one for each individual storage room.
  • Coded electronic access to the building allowing access only with your own personal access code (gate, shutters and entrance doors).
  • A fire and smoke detection system.
  • Mobile security patrols able to react to any alarm activations.
  • Intruder P.I.R (Passive Infra Red).

Do I have to give you notice to leave?

We only require 14 days notice of your intention to vacate your room. At this time a refund will be processed for any unused monies that you have paid.

What can I store?

You can store almost anything in our rooms. The only exceptions are;
  • Living items - such as animals & plants
  • Hazardous materials - such as flammable liquids and explosives
  • Items that could decompose - such as exposed foodstuffs
  • Unauthorised or illegal goods - such as firearms, drugs etc.

Do you sell boxes and packing materials, and will you deliver them to me?

Yes, we sell an extensive range of packing materials from boxes to bubble wrap. Packing materials can be purchased in person from our stores. You can reserve them online (see boxes and packaging section) to ensure stock availability.

Where are you?

Our Norwich Store is located just off Sweet Briar Road in the Hellesdon area of the city.  Nearby shops include Asda, Currys PC World, M&S Simply Food and Wickes DIY.  Turn off Sweet Briar Road onto Hellesdon Hall Road where Wickes is on the corner, then first right into Turnpike Close.

Why do I need my own padlock?

You need your own padlock (A full range is sold in our stores), to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times.

What is self storage and how does it work?

Self storage is a service offering flexible, do-it-yourself storage for domestic and business customers. We provide clean, dry, individually alarmed storage rooms, access to which is available 24/7/365. Your storage room is locked with your own padlock (a full range is sold in our stores), ensuring that only you have access to your goods.

How much does it cost to store my things with you?

The cost of a storage room depends upon the size of room that you require. We suggest that you consult our online size estimator, or speak to a member of our staff, to determine the optimum storage size for your requirements. A price can then be quoted on the correct size room.

Do you have trolleys available?

There are a number of different size trolleys and pallet trucks available free of charge for customers use. We also have a forklift truck available for any heavier goods, which can be operated for you by one of our trained staff.

Is there someone at the store I can talk to should I have a problem?

There will always be a trained member of staff available Monday - Saturday every week during reception opening times. Outside of office hours there is an emergency contact number located on our access pad which will connect you with our security company should you require their assistance.